“Hello, my name is Cassandra Gurch and I wanted to share with you how one of your employees embraced true customer service. My spouse and I traveled from Nashville, TN assisting our daughter with apartment searching (2) weeks ago. We visited over (8) properties. I was very impressed with Ashley, especially after many negative experiences with other properties. She was very professional, knowledgeable and was able to answer all of our questions. She has a very pleasant smile and seems to enjoy her job and has a natural gift with people. At the end of the day, I feel comfortable my daughter will receive the utmost respect and service at your property and it is because Ashley sensed my concerns and made me feel confident that my daughter would be taken care of.
Thank you, Ashley. Companies need more of you!!!!”
I recently moved to Columbus, GA and had the luck to be referred to Old Town. The customer service team and the overall property has been amazing. Recently, I was away on a trip and my mom; who’s older and recently fell, and I was able to call and ask them to check in on her. Noah is always customer service forward and welcoming - along with the rest of the team as well but this gesture was appreciated. I’m happy with my decision to pick Old Town.
OUTSTANDING, UNBELIEVABLE, MIND-BLOWING
I could not live in a better community, it is the greatest!
“Emily deserves a pat on the back because when we were moving from Apt. 425 to 427 at Lullwater, Emily was integral in assisting us with all of our questions. She facilitated consistent communication if/when problems arose. The entire Lullwater staff seems to be the prominent faces we see and are thoroughly impressed by her professionalism and courtesy. Thanks x1,000,000.”
“Brad Jenkins deserves a pat on the back because he has such a positive attitude and cheerful disposition. He always has a smile on his face and seems eager to help with whatever you need. He works fast and does a good job. He is certainly an asset to your company!”
“You are the best! I am scanning my app and LES, and will have USAA send the money to you guys. Thanks again! You always take care of Soldiers!”
“I have lived at Lullwater for a year now, and have found this apartment complex to be outstanding in the landscaping and how the apartments themselves are laid out. Lullwater has some great amenities, but I especially love the walking trail around the lake. I have lived at many apartments here in Columbus, Georgia and some abroad during my career in the U.S.Army, and Lullwater has a great staff of people working here.
The maintenance staff is eager to fix any issues you have no matter how small or minuscule in timely manner and let you know what they did. The office staff is very friendly and wants to know how things are with you and your apartment living here at Lullwater.”
“After making the decision to sell my home I spent 6 months looking at apartment complexes in Columbus, Georgia. I fell in love with The Lakes Apartments at first sight. The staff member who greeted me on my first visit made me feel like a family member. The following were great attractions to me: apartments overlooking 3 beautiful lakes with geese and Herons, totally screened in porch (my cat would love the outside view), gated community, monitored alarm systems and the complex is located in North Columbus near I-185, fine dining and shopping areas. This is my sixth year at The Lakes and the professional staff is what keeps me here — they are always quick to respond to maintenance and other resident requests.”
“After hours maintenance deserves a pat on the back because of the excellent service we received when our air conditioner went out. They came out after hours and worked until they had us going. This was after 10:30 p.m. Excellent Service!!!!”
I am continually amazed at the reception I get at any of the complexes. Always a smile, a can do attitude and a sense of pride and ownership by all your team members
My husband and I love to stroll up to the construction area each evening imagining where our new apartment is going to be, we love the creativity of Woodruff Development and know it will be beautiful
The bright colors and energy of the billboards throughout Columbus leaves no doubt as to who manages those apartments. Great job creating a style different from any others
Atlanta Site Inspections
To: Vineyard Place Manager
Thank you - seriously, I told them they have nothing to worry about
on this property with Woodruff doing the management and you as
Eli J Fink CPA
Nice place to live! Nice pool, playground, dog park, and laundrymat all in a safe feeling community! Great location-minutes away from many local stores and restaurants. Happy with he new management and improvements! Would recommend!
Excellent complex of apartments, very comfortable, accessible prices, but the best thing is the attention of your staff and with the promptness that resolve the concerns. I recommend them.